Tuesday, June 23, 2009

Oh Etisalat...you drive me nuts!

I've said this time and time again, but there is a serious problem with customer service in this country...and this is applicable to almost anything, from moving companies, to banks, to restaurants...and of course, telecom companies. Given that Etisalat is practically a monopoly, it doesn't really make the effort to invest in its customer service.

Case in point, my sister wanted to get her phone service changed from prepaid to postpaid, AND she wanted to get roaming service as well. Did she manage to do both these things at once? Of course not. She had to change to postpaid first, wait for a couple of days, then go back to get roaming service. And of course, she had to present a passport copy every time, because God forbid Etisalat keeps these on record in their files.

A couple of months ago, I also switched to postpaid. I had a business trip during the month of April and needed to expense some of the calls I made. I waited for the bill but did not get it. I got an SMS from Etisalat telling me what the total amount was, but I did not get a detailed bill.

I thought it was an address issue or something along the lines, but then I got my May bill, and the address was fine. So I called Etisalat to ask them for a detailed bill for April. You'd think that it would be a simple request...I mean, how hard is it for them to contact their billing department and ask them to send me a copy of the bill? Or to give me access to my detailed bill on my online account?

Noooo....of course not...because that would make it too simple and far too efficient...

Instead, I have to go to an Etisalat office (and not just any branch at a mall...it HAS to be an actual office), with a copy of my ID of course, to get them to either give me a copy of the bill OR to get them to give me access to my detailed bill online.

Totally, absolutely ridiculous! Almost as ridiculous as having to go to a bank and fill up a form in order to set up Internet banking!

68 comments:

2020hindsight said...

Oh deary deary me. How on earth can you criticise the wonder that is ItIsALot's Customer Service ?

After all it did win the "Best in Dubai 2009" award for the "Best Customer Service in Dubai", as voted for by the great Dubai public.

I fell about laughing when I read that. It was almost as good as the ITP Special Award last year to Belhasa Driving Centre as ""the group or organisation that has gone above and beyond the call of duty to enhance the lives of Dubai residents".

ItIsALot know as much about "Customer Service" as Belhasa know about teaching people to drive safely, carefully, considerately.

Seabee said...

It amuses, no infuriates, me that with all the e-Everything we keep being told about most companies still demand that we go in person to their offices with copies of passport and two passport photos to do the simplest transaction.

2020hindsight said...

This predelication with prefixing everything with an "e-" really winds me up .... did anyone read about the e-cigarette (http://www.thenational.ae/article/20090531/NATIONAL/705309824/1010/rss).

Dave said...

It actually infuriates me that they do not seem to be getting any better either.

Whilst some Govt entities and organisations do seem to be making a genuine effort to leap into this millenium, Etisalat remains a Customer Circus organisation...

moryarti said...

very sad .. especially when anyone can see that these problems can easily be solved with a decent CRM solution...

Oman said...

Trying to change provider in Oman and keep your number – pay the old bill in full, take that proof of payment to the new company, get a temporary number, get your old number transferred – cut off and then a few days later your old number is linked to the new provider

Anonymous said...

same situation experienced with Etisalat, they will drive you nuts really!!!

Anonymous said...

it is nice share good to know that lovely share
Desert Safari Dubai
dhow cruise dubai

Unknown said...

i am finding some blog regarding Dubai Desert Safari for my blog if u have some information then kindly share with us

Mark Devis said...
This comment has been removed by the author.
Unknown said...

Belly dance is most attractive activity and dancer really inspire the tourists. Desert Safari

accountants said...

Hurrah, that’s what I was exploring for, what a stuff! existing here at this blog, thanks admin of this web site.
Chartered Accountants in Dubai

offshore companies said...

It’s delightful. An enjoyable read.
company formation dubai
dubai offshore company

dubai offshore companies said...

very good post, i actually love this web site, carry on it
uae offshore company incorporation

offshore dubai said...

Thanks for sharing this wonderful Information.Great job.
International Business Company dubai

uae companies said...

I found this article to be a very interesting find! Thank you for sharing with us!
offshore company formation in dubai

Unknown said...

nice place to enjoy in Dubai is desert safari Dubai.

Unknown said...

Dubai dune Buggy one of the great place where you can enjoy.

Unknown said...

best fun in Dubai is dune bashing in Dubai.

Unknown said...

If you have facing problems with your children there is a solution to help you to solve it because there is a conducting improve efficiently students’ cognitive learning skills including attention, concentration and memory, analytical and mathematical skills...etc. Develop multiple intelligences such as linguistic, mathematical, creative and practical intelligences by using the latest scientific tools and methods. For moreinformation this link will help you.
http://excellence4education.com/intelligence.html
www.excellence4education.com

Unknown said...

Pretty good post. I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts. Any way I'll be subscribing to your feed and I hope you post again soon.

Company Formation in Abu Dhabi, Company Registration In UAE

Unknown said...

Thank you for another great article. Where else could anyone get that kind of information in such a perfect way of writing? I have a presentation next week, and I am on the look for such information.

free business advertising South Africa, online business directories

Unknown said...

Useful information like this one must be kept and maintained so I will put this one on my bookmark list! Thanks for this wonderful post and hoping to post more of this!

Online Tenders South Africa & Tenders

Unknown said...

This is a great blog, usually i don't post comments on blogs but I would like to say that this post really forced me to do so!

Cos’è il licensing di Una Marca & Celebrità e licenze

Anonymous said...

Thanks for posting this informative article thanks for sharing your great post,wish you have a nice day,happy every day.

Développement Marque sous Licence & Developpement licensing

Anonymous said...

Thank you for another great article. Where else could anyone get that kind of information in such a perfect way of writing? I have a presentation next week, and I am on the look for such information.

Merchandise Licensing & Licensing Company

Unknown said...

Excellent read, I just passed this onto a colleague who was doing a little research on this topic. And he actually bought me lunch because I found it for him. So I should thank you for the free lunch I got.

Bedrijfsovername & Informal Investors

Anonymous said...

i just wanna thank you for sharing your information and your site or blog this is simple but nice article I've ever seen i like it i learn something today...

Tenders Online & Cleaning Tenders

High School Diploma Online For Present Learners said...

excellent work thanks for sharing and keep it up

High School Diploma Program said...

Keep it up your post is very excellent

Anonymous said...

Accel HR Consulting offers unique tailor-made services to suit companies of any size. Your consultant will advise you on the state of the market, skills availability, & the right methodology to recruit staff for the positions you need to fill. Your Accel consultant is an experienced specialist in your industry who will look after you through the recruitment process and beyond. We get to know your business and recruitment needs in depth so we can offer you the very best advice on how to meet your staffing needs.

Our key services are: Consultancy Services, CV Distribution Services, Resume Distribution Services, CV Writing Services, Resume Writing Services, Recruitment Agency in Dubai, Recruitment Firm in Dubai, UAE. Accel-HR Consulting Dubai.

John Mark said...

Escorts in dubai
Dubai Escorts
Indian Escorts in Dubai
Pakistani Escorts in Dubai
Student Escorts In Dubai
Model Escorts in Dubai
Call Girls In Dubai
Female Escorts in dubai
House Wife Escorts in Dubai
Air Host Escorts in Dubai
independence Escorts in Dubai
Call & Whatsapp Mr Kavin +971561616995

John Mark said...

Escorts in dubai
Dubai Escorts
Indian Escorts in Dubai
Pakistani Escorts in Dubai
Student Escorts In Dubai
Model Escorts in Dubai
Call Girls In Dubai
Female Escorts in dubai
House Wife Escorts in Dubai
Air Host Escorts in Dubai
independence Escorts in Dubai
Call & Whatsapp Mr Kavin +971561616995

John Mark said...

Escorts in dubai
Dubai Escorts
Indian Escorts in Dubai
Pakistani Escorts in Dubai
Student Escorts In Dubai
Model Escorts in Dubai
Call Girls In Dubai
Female Escorts in dubai
House Wife Escorts in Dubai
Air Host Escorts in Dubai
independence Escorts in Dubai
Call & Whatsapp Mr Kavin +971558991900

Anonymous said...

I wanted to thank you for this great read.Thanks for sharing

Développement marque sous licence (e) & Agence de merchandising

Betty said...


My cousin recommended this blog and she was totally right keep up the fantastic work!


123 HP ENVY 7640 Setup

ROYAL WORLD FUNDING said...

ALL LOAN SERVICES AVAILABLE

Commercial Loans
Personal Loans
Business Loans
Investments Loans
Development Loans
Acquisition Loans
Construction loans
Business Loans And many More:

Contact Us At : abdulasumanumar@gmail.com

LOAN APPLICATION FORM:

Full Name:................
Loan Amount Needed:.
Purpose of loan:.......
Loan Duration:..
Gender:.............
Marital status:....
Location:..........
Home Address:..
City:............
Country:......
Phone:..........
Mobile / Cell:....
Occupation:......
Monthly Income:....
Website You Heard About Us?......

Contact Us At : royalworldfundings@gmail.com

Dubai Escorts Provider said...

Our Totally Indian Escorts in Dubai are excellent, polished, striking and sentimental. Just call us on our specified numbers and get more detail and data.

Vip Dubai Top Escorts said...

Honestly, these Indian Pakistan Escorts in Dubai are only a quick phone call or email from making your most out of this world dreams work out of course.

Naz khanum said...

We have provocative indian pakistani Models young women in dubai. we give you best organization in each bit of dubai. You can find Excellent hot Indian Escorts, Oman Escorts Independent Escorts Russian Escorts Turkish Eescorts Pakistani Escorts Students Escorts and Model Escorts. Directly with the help of our association no one will feel debilitating in dubai. Our association is for annihilate each and every debilitating thing from men's presence with cool and perfect Indian Escorts in Dubai. Our association is working just on the demand of our clients. There is an example of Pakistani Escorts in Dubai,
Russian escorts Turkish Escorts and Student Escorts in Dubai. That is the reason our association planned gathering of Escorts from different countries, Visit our site dubaimodels.co

Naz khanum said...

Welcom to Dubai Escorts if you are in Dubai and Looking for Escorts Services than We have world Best Model Escorts in Dubai Independent Escorts just Click and Book your order in Very Cheap Rates.

Naz khanum said...

We are Dubai Best Escorts Agency We Provide Escorts in all Over Dubai Indian Pakistani Turkish Model Escorts in Dubai Independent Escorts

Naz khanum said...

Im Indian Vip Escorts in Dubai Available for Escort Services in Dubai Vip Escorts in Dubai Visit me for more info

Unknown said...

Bur Dubai Bahrain Escorts in Dubai, Bur Dubai Qatar Escorts in Dubai, Indian Escorts in DubaiBur Dubai Oman Escorts in Dubai, Bur Dubai Kuwait Escorts in Dubai, Bur Dubai Independent Dubai Escorts, Bur Dubai Vip Dubai Escorts, Bur Dubai Russian Escorts in Dubai, Bur Dubai Turkish Escorts in Dubai, Bur Dubai Call Girls In Dubai, Independent Bur Dubai Escorts, Bur Dubai Female Escorts In Dubai,


https://vk.com/dubaiescorts.verified
https://twitter.com/MyDubaiModel
http://dubaicallgirls.co/indianescorts.html

call and whatsapp number +971561616995

Naz khanum said...

Indian Pakistani Turkish Escorts in Dubai Visit and Contact
Independent Escorts in Bur Dubai
➡ Vk Account
➡ Scoopit Account

Naz khanum said...

Indian Pakistani Turkish Escorts in Dubai Visit and Contact
➡ Vk Account
➡ Scoopit Account
Independent Escorts Girls in Dubai

Naz khanum said...

Indian Pakistani Turkish Escorts in Dubai Visit and Contact
Dubai High Independent Escorts in Dubai
➡ Vk Account
➡ Scoopit Account

Naz khanum said...

Indian Pakistani Turkish Escorts in Dubai Visit and Contact
Dubai High Independent Escorts in Dubai
➡ Vk Account
➡ Scoopit Account

Anonymous said...

Pakistani Escorts in dubai
Dubai Escorts
Indian Escorts in Dubai
Escorts in Dubai
Student Escorts In Dubai
Model Escorts in Dubai
Call Girls In Dubai
Female Escorts in dubai
House Wife Escorts in Dubai
Air Host Escorts in Dubai
independence Escorts in Dubai

Call & Whatsapp 00971561616995

Anonymous said...

Escorts in dubai
Dubai Escorts
Indian Escorts in Dubai
Pakistani Escorts in Dubai
Student Escorts In Dubai
Model Escorts in Dubai
Call Girls In Dubai
Female Escorts in dubai
House Wife Escorts in Dubai
Air Host Escorts in Dubai
independence Escorts in Dubai
Call & Whatsapp 00971561616995

Anonymous said...

Pakistani Escorts in Dubai
Student Escorts In Dubai
Model Escorts in Dubai
Call Girls In Dubai
Female Escorts in dubai
House Wife Escorts in Dubai
Air Host Escorts in Dubai
independence Escorts in Dubai
Call & Whatsapp 00971558991900

Anonymous said...

Pakistani Escorts in Dubai Visit and Contact
Pakistani Escorts in Bur Dubai
➡ Vk Account
➡ Scoopit Account

Anonymous said...

Pakistani Escorts in Deira
➡ Vk Account
➡ Scoopit Account

Anonymous said...

Indian Pakistani Turkish Escorts in Dubai Visit and Contact
➡ Vk Account
➡ Scoopit Account
Pakistani Escorts Girls in Dubai

Anonymous said...

Indian Pakistani Turkish Escorts in Dubai Visit and Contact
Dubai High Pakistani Escorts in Dubai
➡ Vk Account
➡ Scoopit Account

Anonymous said...

Indian Pakistani Turkish Escorts in Dubai Visit and Contact
Pakistani Escorts in Dubai
➡ Vk Account
➡ Scoopit Account

Call Girls In Dubai said...

For Booking call +971561616995 to Reply this Query and Get the kind of Experience that you merit, you should bear in mind the Subsequent on CALL GIRLS IN DUBAI
Whatsapp and Call Number +971561616995
http://dubai-peaches.com/callgirlsindubai.html
https://www.scoop.it/t/dubai-escorts-by-anjalimodel9
https://vk.com/dubaiescorts.verified

Call Girls In Dubai said...

On the off chance that you have seen Asians you should realize that they convey illnesses. CALL GIRLS IN DUBAI are free from all maladies as they are tried for all STDs previously coming UAE.

Whatsapp and Call Number +971561616995
http://dubaiescorts-verified.com/callgirlsindubai.html
https://www.scoop.it/t/dubai-escorts-by-anjalimodel9
https://vk.com/dubaiescorts.verified

Call Girls In Dubai said...

We give you the best CALL GIRLS IN ABU DUBAI its our guarantee to you. you dont need to consume your want on the off chance that you your heart is craving an excellent, hot and attractive young lady close by simply let us know we will fullfill your want. here we give indian escorts, pakistani escorts, russian escorts even understudies and model escorts.

Whatsapp and Call Number +971561616995
http://dubaiescorts110.com/callgirlsindubai.html
https://www.scoop.it/t/dubai-escorts-by-anjalimodel9
https://vk.com/dubaiescorts.verified

Call Girls In Dubai said...

Feel free to contact us and get our CALL GIRLS IN DUBAI Services you can contact with indianescortsdubai.So agency in Dubai Call Us or Visit our website now

Whatsapp and Call Number +971561616995
http://www.dubaihighescorts.com/
https://www.scoop.it/t/dubai-escorts-by-anjalimodel9
https://vk.com/dubaiescorts.verified

Call Girls In Dubai said...

Deira the one of the busiest district CALL GIRLS IN ABU DUBAIi. people who visit dubai mostly visit deira also for understanding the city, to see the heritage buildings present here, shopping of perfume and the gold at the souks.

Whatsapp and Call Number +971561616995
http://escort19.com/
https://www.scoop.it/t/dubai-escorts-by-anjalimodel9
https://vk.com/dubaiescorts.verified

Call Girls In Dubai said...

Welcome Friends in VIP CALL GIRLS IN ABU DUBAI with Most Affordable Rates of Top Models Girls, If you wants to have fun with Elite young Escorts then You are now at a good place to entertain yourself with sexy and hottest Escorts In Dubai, for all your entertaining enjoyments.,

Call and whatsapp number 00971522909500
http://dubaimodels.co/callgirlsindubai.html
https://www.scoop.it/t/dubai-escorts-by-anjalimodel9
https://vk.com/dubaiescorts.verified

laibakhanescorts said...

Indian Pakistani Escorts in Dubai are currently not nowadays choice organization, but rather as an elective they can keep a man attracted for lovely a long time with their intelligence and their sharp dialogs. They can add presence to any social affair or effect a man to feel like he is enormous and in control.

Anonymous said...

Your dream property awaits you at http://www.rightdoors.com! Find apartments for rent in Dubai now and RENT WITHOUT COMMISSION!

Melissa hogan said...

Thanks to those who has been sharing exulting reviews about Dr. Mack. Their reviews helped me resolve my relationship issues. I’m so excited to also share mine. My lover, our friends and families are all happy for my brave work to get him back. Since after the spell, we’ve excelled beyond measure. 9 months after breakup, my ex was still hunting me inside even when I moved on 2 months after. I couldn’t get him off my mind. I decided one day to look over Facebook to see his face again. I was wounded inside again after seeing how gorgeous and happy he was. I’ve always know he’s my soul mate before the issues that caused our breakup. We do better together because we motive each other. The reviews I carefully read about Dr. Mack gave me great hope and assurance that it’s not too late to get back my soul mate. dr.Mack proved to me after the love spell that the reviews about him and his spell are correct after bringing back my Hero within 4 days of powerful spell work. You might be the next person to share some exulting reviews or stay anonymous if you like after contacting Dr. Mack for his genuine love spell via dr_mack@yahoo.com. WhatsApp +1 (305) 928 6455 ~Abby =)~Abby =)



Anonymous said...

Booking our Escorts in Istanbul is basic as can be, and besides is as discrete as anybody may envision. Clearly, our office will take all the thoughts on the planet to guarantee that booking our enormous name escorts goes well for the two social affairs. If you have any exceptional sales, if its still to you don't falter to get some data about them.
Website: http://www.escorts-in-istanbul.com/

Istanbul Escorts Agency
0

link text0

Escorts Agency in Istanbul
0
Istanbul Escorts Service
0

Credit Loan Solution said...

Do you need Personal Loan?
Business Cash Loan?
Unsecured Loan
Fast and Simple Loan?
Quick Application Process?
Approvals within 24-72 Hours?
No Hidden Fees Loan?
Funding in less than 1 Week?
Get unsecured working capital?
Contact Us At : gaincreditloan1@gmail.com

Peter short said...

Thanks for taking the time to discuss this, I feel strongly about it and love learning more on this topic. If possible, as you gain expertise, would you mind updating your blog with more information? It is extremely helpful for me.
Resume Writers in UAE